Optician - Egypt

Date: 25 Jun 2024

Location: Cairo, Egypt

Company: Magrabi

JOB PURPOSE

Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain the customers, through identifying the customer needs and advising the customer on the best products and services that meet and satisfy those needs.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor degree in Optical sciences or equivalent.
  • 1-2 years of experience in retail, Optical expertise is a plus
  • Egyptians only can apply
     

JOB RESPONSIBILITIES

  • Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
  • Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services and discussing different promotions to meet customer needs.
  • Ensure the customer receives promises through close follow up on customers’ requirements and requests with other stakeholders until the service is properly delivered.
  • Shares the responsibility of stock accuracy and products safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
  • Handle the invoicing process over the system to adhere to MAGRABi selling standards and to contribute to more efficient sales tracking and recording.
  • Cooperate with team members to achieve overall store goals and enhance the customer experience to build long term customer relations.
  • Ensure meeting the set business plan targets on monthly bases through monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.
     

COMPETENCIES

  • Customer service orientation
  • Initiative & Achievement Orientation
  • Collaborating with Others
  • Organizational Commitment
  • Flexibility
  • Analytical Thinking